Academy Sports + Outdoors
1 open remote positions
Academy® Sports + Outdoors is one of the nation’s largest sporting goods and outdoor retailers.
Omni Channel Contact Center Agent
3 weeks ago
Answer incoming customer contacts (calls, chats, emails) in a professional manner, respond to customer inquiries through multiple channels, and research and troubleshoot problems to provide resolutions. Identify and escalate priority issues and follow up with customers when necessary. Document customer contacts and develop a thorough understanding of Academy policies and procedures.