BETSOL

1 open remote positions

BETSOL is a cloud-first digital transformation and data management company offering products and solutions to enterprises and consumers. It is an employee-centric organization with engineering teams delivering award-winning products in over 40 countries from locations in Colorado, USA and Bangalore, India.

Salary Distribution 1 of 1 jobs

Open Positions

Contact Center Support Analyst

$0–$0/yr
Global

  • Provide end-user support for contact center agents using Cisco and Avaya telephony solutions, managing tickets for moves, adds, changes, deletes, and incidents.
  • Troubleshoot Windows desktop issues, including networking, system resources, and audio integration for headsets and peripherals to ensure PC performance meets contact center requirements.
  • Work US hours (Monday-Friday 8am to 5pm EST) to support remote agents, assessing home network configurations, VPN connectivity, and Cisco softphone performance with a strong customer service focus.

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