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Cision
Cision
8 open remote positions
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 clients including 84% of the Fortune 500 and has signed the CEO Action for Diversity & Inclusion pledge, fostering an inclusive culture.
PTO Distribution
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Open Positions
Manage a high-volume portfolio of customers through a tech-touch first engagement model to drive product adoption and retention. Monitor and act on customer health signals to proactively mitigate risk and drive adoption using tools like Planhat. Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience.
Customer Success
Account Management
SaaS
Data-driven
Own retention and renewals for a portfolio of large enterprise accounts, driving customer adoption and value. Build trusted relationships with executive stakeholders, aligning Brandwatch solutions with business goals. Act as customer advocate, escalating product feedback and orchestrating cross-functional teams for seamless experience.
SaaS
Customer Success
Social Media
Communication
CRM
You will plan and execute audience development initiatives to grow, engage, and retain audiences across digital platforms and channels. You will analyze audience behavior, engagement metrics, and performance data to identify trends and opportunities for improvement. You will collaborate cross-functionally with Marketing, Content, and Customer teams to align audience strategies with broader engagement goals.
Data Analysis
Digital Marketing
Communication
Problem Solving
Audience Development
Lead, mentor, and develop a team of engineers and administrators managing enterprise productivity platforms. Oversee 24x7x365 operational support, including on-call rotations and escalation management. Act as senior technical escalation point for complex incidents and drive platform enhancements.
Microsoft 365
SharePoint
Power Platform
Slack
Design and manage digital engagement initiatives like in-app messaging and lifecycle communications to support customer onboarding and retention. Analyze user behavior and product usage data to identify trends and recommend improvements to digital touchpoints. Collaborate with cross-functional teams such as product management and customer success to align digital experiences with business objectives.
Analytical Thinking
Project Coordination
Cross-functional Collaboration
Work directly with clients to ensure press releases are distributed to desired target audiences to drive corporate objectives. Act as the primary point of contact and product expert, aligning service offerings with client communication needs. Offer content best practice recommendations to increase engagement and visibility.
Customer Service
Content Creation
SEO
Proofreading
Microsoft Word
Output client copy in a timely fashion and ensure accurate distribution to correct circuits and circuits. Proofread and format press releases with strong attention to detail, syntax, and grammar. Promote a client-focused culture, handle requests, and maintain excellent relationships with internal and external stakeholders.
Content Editing
Customer Support
English
Attention To Detail
Problem Solving
Ensure timely, high-quality coding analysis production by tracking performance and enforcing standards. Manage content searches, uploads, and data checks while supporting junior coding teams with guidance. Assist with data exports, charting, and report production using Excel and PowerPoint.
Excel
PowerPoint
Data Analysis
Coding