College Board is a not-for-profit membership organization that helps millions of students navigate the path from high school to college and career through programs like the SAT and AP. With over 125 years of history, the organization is mission-driven and focuses on clearing a path for all students to own their future.
Lead resolution of complex customer escalations for students with disabilities, ensuring empathetic and accurate support within established timelines. - Maintain expertise in SSD policies and operational workflows to support accommodations-related processes and execute time-sensitive tasks. - Identify recurring issues and collaborate with cross-functional teams to improve processes and customer outcomes.