Falconwood, Inc. is a small, woman/veteran-owned business providing executive level consultants and programmatic support to Department of Defense Information Technology (IT) initiatives and programs. They have an immediate opening for a Customer Engagement Manager to perform various tasks related to customer liaison and communications, as well as managing business policy operating procedures for the Naval Enterprise Network (NEN).
Support the NEN Program Office as a liaison to Department of Navy stakeholders, including CIOs and CTRs, to ensure IT service requirements are met.
Provide contract oversight and project management for IT equipment refresh, delivery, software support, and legacy transition projects.
Address contract execution issues, develop action plans to mitigate disputes, and promote customer satisfaction through proactive communication and stakeholder engagement.