GR8 Tech

Reproduce, analyze, and evaluate requests to resolve or escalate incidents as needed. Monitor product status and involving responsible teams in urgent or critical situations. Collaborate closely with other departments to ensure timely and effective issue resolution. Oversee SLA compliance for request and incident resolution, escalating unresolved cases appropriately. Respond to questions from regional customer support teams about various player issues.

Drive customer lifecycle management framework, including onboarding, satisfaction measuring, upselling, retention, and win-back. Document and track customer journeys and touchpoints. Introduce account segmentation and planning resource allocation. Develop and run onboarding and account development programs. Define and align customer success policies and processes. Implement customer satisfaction tools and loyalty initiatives.

Join our team as a Product Manager focused on risk and anti-fraud features. In this role, you will drive the development and management of our product backlog, ensuring alignment with platform goals and regulatory requirements. Your work will be crucial in translating complex fraud scenarios into actionable product initiatives.