GR8 Tech

Driving the development and execution of overall product strategy aligned with business objectives. Providing visionary leadership and aligning the product roadmap with long-term goals. Overseeing product portfolio and ensuring each feature drives business value. Prioritizing initiatives and allocating resources based on strategic impact. Advocating for the customer by integrating feedback into product development, while identifying and mitigating risks throughout the product lifecycle.

The Middle L1 Technical Support Specialist will be reproducing, analyzing, and evaluating technical issues to resolve them independently or escalate as required. They will also be creating business incident tickets in the internal system, reviewing them regularly, validating categorization, and ensuring compliance with SLAs. Furthermore, they will be collaborating closely with internal teams to identify root causes and drive resolutions.