OpenRouter is an AI routing and infrastructure layer that provides a unified API for AI builders and enterprises to access and manage AI usage. They are a small team where every person has direct impact on product and users.
Diagnose and resolve complex technical issues across OpenRouter's API, spanning multiple LLM providers, using tools like curl and Postman to reproduce bugs.
Respond to developer inquiries across support channels with clarity and empathy, translating complex technical root causes into human-friendly explanations.
Identify patterns in support requests, advocate for documentation and API improvements, and collaborate with product and engineering to prevent future issues.