Santander

The Representative, Dealer Operations is responsible for the administrative tasks that prevent loss to Company due to non-perfected liens, canceling and requesting of ancillary products, missing equipment and participation while following established policies and guidelines to protect the Dealer Partner and Company. The person will execute and receive communications with Dealers, via phone, mail, chat, or e-mail, regarding statements, payment instructions, cancellation requests, missing equipment claims, participation chargebacks, unwinds, inquiries, and any other related items. This role supports dealer partners with customized solutions including the negotiating of settlements, payment plans and/or other arrangements and provides exceptional service while handling complaints, inquires, and requests.

The Associate, Operational Strategy manages (Artificial Intelligence) projects by defining the AI roadmap, driving implementations, supporting performance monitoring and providing critical data to the company's internal business partners and leaders to drive strategic and tactical decision-making. Supports (Artificial Intelligence) projects with a high level of complexity and impact across the organization.