Field Application Engineering (FAE) Manager - Americas

Team Leadership & Development:

• Lead, mentor, and grow the Americas FAE team to deliver exceptional technical support.
• Set priorities, allocate resources, and ensure alignment with commercial goals.
• Develop team skills in AI deployment, embedded systems, and SDK support.

Customer Engagement & Technical Leadership:

• Oversee all technical aspects of customer engagements in the Americas.
• Act as a senior technical escalation point for complex customer issues.
• Support key strategic accounts directly, maintaining strong customer relationships.

Cross-Functional Collaboration:

• Partner with Sales, Business Development, and Marketing for cohesive execution.
• Collaborate with Engineering and Product Management to communicate customer feedback.
• Contribute to the global Customer Success strategy and coordinate activities.