Client Success Specialist

As a Client Success Specialist at CFC, you'll manage an assigned set of accounts comprised of smaller sites and single sites to support customer initiatives around CFC products and services. This role focuses on driving renewals and discovering expansion opportunities by building lasting relationships, providing proactive customer support, and collaborating with cross-functional teams to resolve any issues. Regularly monitor account health, identifying opportunities to proactively address customer needs or concerns that may impact renewal decisions. Analyze account performance and usage data to refine renewal and expansion strategies, ensuring customer satisfaction and retention. Create and maintain effective account relationships through consistent and timely execution of the renewal communication strategy to ensure strong implementations, license renewal, and expansion sales opportunities. Collaborate with Sales Territory Manager and Customer Success team to ensure effective implementation and impact of CFC products and services. Execute customer renewal and expansion strategy from first contact to close, through a systematic approach of customer outreach, nurturing, expansion, and closing the sale. Prepare renewal opportunities and quotes for current contracts during customer budgeting cycle. Develop customized renewal quotes and proposals that reflect each customer’s usage patterns and potential for growth. Communicate with customers to inform them of subscription expirations, value of subscriptions, and opportunities to expand subscription. Maintain accurate, up-to-date, and complete customer information, customer activity, and opportunity details within the CRM. Collaborate with Manager and Marketing to align outreach strategies and messaging for assigned accounts. Assist the Customer Support team during peak technical support seasons by addressing customer inquiries, troubleshooting issues, and ensuring a seamless customer experience.