Job Description

The National Life, Disability & Wellness Team is looking for a self-motivated Bilingual Calculation Analyst focused on delivering value and customer satisfaction, excited to work within a dynamic team. The analyst will understand group disability contract language and the impact of income sources on disability benefits. Strong mathematical and negotiation skills are required. Responsibilities include calculating and coding offsets, adjusting STD/LTD benefits in Navigator, informing plan members of overpayment amounts with clear explanations, following up with plan members for reimbursement, and negotiating an acceptable repayment plan. The analyst will proceed with claim recoveries in Navigator. The ideal candidate possesses strong customer service skills with empathy, strong math skills, is comfortable with Office 365 (Excel, Word), is able to interpret insurance contracts, and has exceptional communication skills in English and French. Bilingualism (French/English) is required.

About Manulife Financial Corporation

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

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