Senior Software Engineer, GenAI Systems

Backend Systems Development:

• Design, develop, and maintain backend systems to support AI-driven workflows for customer support.
• Optimize system performance, availability, and resilience while iterating for continuous improvement.
• Integrate LLMs with APIs, vector databases, and orchestration frameworks.

AI & GenAI Expertise:

• Implement and optimize prompt engineering, RAG frameworks, and AI orchestration pipelines.
• Drive innovation in AI orchestration.
• Expertise in GenAI techniques including prompt engineering, fine-tuning LLMs, and RAG workflows.

Collaboration & Teamwork:

• Collaborate with product, design, engineering, and data science teams to deliver scalable AI capabilities.
• Conduct code and design reviews to ensure high standards of technical quality and efficiency.
• Inclusive work environment committed to diversity and collaboration.