Client Technical Operations I
Benefits
Unlimited PTO
Job Description
Troubleshooting and Support:
- Intake, triage, and perform Level 1 technical troubleshooting.
- Provide frontline technical support for various teams.
- Maintain ownership of tickets throughout lifecycle.
Documentation and Communication:
- Accurately document all findings and steps taken.
- Provide proactive communication regarding ticket status.
- Assist with documentation updates and training guides.
Technical Skills:
- Utilize internal and external tools for investigation and triage.
- Review and interpret EDI formats.
- Escalate complex issues when needed.
About DentalXChange
DentalXChange understands the importance of privacy and takes seriously the need to protect job applicants’ personal information.