Senior Account Manager

As a Senior Account Manager at VGS, you will manage a portfolio of top-tier and strategic customers, focusing on retention and revenue growth. You'll achieve this by overseeing the customer lifecycle, understanding their business objectives, driving product adoption, and tracking outcomes for renewals, expansion, and advocacy. You will lead cross-functional tasks specific to client needs, develop a deep understanding of each customer's industry and use case, and tailor growth strategies for mutual partnership and improved business outcomes.

You will manage a portfolio of existing top-tier and strategic customer accounts. You will drive immediate onboarding activities such as integrations and training for new customers by partnering with VGS and customer implementation teams. You will establish a partnership with customers in order to build Account Plans, defining critical goals, or other key performance indicators and aid in achieving their goals. You will empathize with every aspect of our customer’s experience, from onboarding to renewal. You will also measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externally. You will establish regular cadence (weekly, monthly, quarterly) with each assigned client, performing discovery meetings and executive business reviews and establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services.