Account Growth Coordinator (Network IMO)

Supports the Account Growth Manager (NIMO) and VP, National Accounts, and serves as a customer-facing point of contact, working directly with Network IMO agents with a focus on proactive communication to provide a first-class customer experience. Assists in achieving the established production, growth, and profitability goals. This is a high-growth position that offers the ability to learn and master many skills, including account management and growth, and business development. Some tasks may include new agent onboarding, assisting with agent questions and concerns, placing outbound calls to promote the placement of pending business, and running data reports as requested.

Serves as a key contact for assigned Network IMO agents, keeping the customer at the forefront of all discussions. Correspond effectively with Network IMO agents, internal partners, vendors, and other administrative service departments to assist in problem resolution, expediting business, and/or escalate to management for further handling. Promotes products and programs to assigned Network IMO’s and their agents, network marketing distribution and their staff to include leadership, sales, marketing, operations and technology teams.