New Customer Success Manager, Daylight

As a Customer Success Manager for Daylight, you’ll play a critical role in helping our multifamily clients maximize the value of Rentable’s revenue management platform. You will manage customer relationships end-to-end—driving adoption, retention, and growth—while partnering closely with Pricing Advisors, Product, and Support to deliver measurable revenue performance outcomes. This role requires a deep understanding of multifamily pricing strategy, data-driven decision-making, and customer relationship management. You’ll act as a trusted advisor to operators, asset managers, and revenue teams—helping them achieve pricing efficiency and operational excellence using Daylight.

Responsibilities include managing a portfolio of Daylight customers, ensuring successful adoption, engagement, and renewals. Partnering closely with Pricing Advisors to deliver measurable pricing performance and customer satisfaction. Leading QBRs and business reviews focused on ROI, rent growth, and product impact. Drive customer utilization through proactive outreach, data insights, and process recommendations. Collaborate cross-functionally with Product, Onboarding, and Support to address issues and influence roadmap priorities. Own renewals and support expansion opportunities in collaboration with Sales. Act as the customer advocate internally, ensuring feedback is captured and prioritized. Maintain accurate customer records and engagement notes in CRM systems (Salesforce, Asana, etc.). Provide mentorship and subject matter input to peers as Daylight scales.