Sr. Director, Solution Consulting - CRM

Team Leadership:

Lead and expand a high-performing team of Solution Consultants specializing in CRM and Industry workflows.

Provide coaching and development to team members, nurturing them into trusted advisors and future leaders.

Foster collaboration across functions, partnering with Product, Marketing, and Enablement to deliver the best solutions.

Customer Engagement:

Engage directly with customers, including CXOs, presenting ServiceNow’s value proposition.

Shape transformational programs in-market to drive customer success.

Evangelize the ServiceNow story externally and internally, representing our technology and culture.

Strategic Execution:

Partner with Sales Leaders to align account planning, opportunity strategy, and customer success.

Drive execution excellence by ensuring the team delivers consistent, outcome-led, value-driven engagements.

Champion collaboration across different departments.