Customer Enablement Specialist

Key Responsibilities:

• Run live onboarding training sessions for new merchants — video calls, screen-shares, and the occasional in-person session at the store.
• Own the Post-Install inbox in Intercom, the dedicated support queue for customers in their first 21 days.
• Translate complex POS workflows into language an independent store owner actually understands.

Qualifications:

• 3+ years in a customer-facing training, onboarding, or support role — ideally at a POS, payments, fintech, or retail SaaS company.
• Strong written and verbal communication and patience with non-technical users.
• Comfort with chat-first work and operational instincts to improve training materials.

Compensation:

• $85,000 base salary and competitive equity package.
• Medical, dental, and vision coverage plus 401(k) plan.
• Unlimited flexible PTO and occasional travel for in-person sessions.