Design, deliver, and continuously improve training programs.
Equip staff with the knowledge, tools, and confidence needed to perform.
Support new-hire onboarding, skill development, and regulatory compliance training.
Evry Health is a next-generation health plan built on the belief that healthcare should be simple, transparent, and centered around the member. Their team is mission-driven, collaborative, and committed to removing the complexity that too often stands between people and the care they need.
Lead live onboarding and training sessions with customers via video calls, configuring the system in real time based on their workflows.
Work behind the scenes to configure accounts accurately and completely before customers log in, including setting up schedules, rules, forms, and permissions.
Coordinate with Customer Success and other teams to ensure smooth handoffs and that accounts are fully ready for daily operations immediately.
Connecteam is a SaaS platform that helps non-technical, frontline businesses manage their workforce in one place. SD Solutions is a staffing company operating globally, and this role involves delivering customer onboarding and configuration support for Connecteam.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Own the full lifecycle of enablement for service teams.
Coach Enablement Leads in facilitation and content delivery.
Collaborate with Support, CX, HR, and regional site leaders.
Apollo.io is the leading go-to-market solution for revenue teams. They are trusted by over 500,000 companies and millions of users globally and are one of the fastest growing companies in SaaS, valued at $1.6 billion.
Become a Bolt expert and evangelist, with deep knowledge of the product, common edge cases, troubleshooting workflows, and best practices.
Design and iterate on training programs and live sessions—including content, agendas, schedules, and playbooks—based on customer feedback and usage data.
Create educational content including video tutorials, walkthroughs, written guides, and onboarding materials that help users ramp quickly and get the most out of Bolt.
StackBlitz is the team behind WebContainers, which allows running Node.js in the browser and powers a fast online IDE. They built Bolt.new, an AI-powered app builder for creating and deploying web and mobile apps instantly, and they are a fully remote and globally distributed team.
Own the end-to-end onboarding program, from content creation to facilitation to measurement and iteration.
Deliver cohort-based onboarding experiences through interactive workshops, role plays, and hands-on exercises.
Accelerate time-to-productivity across roles using strong onboarding foundations and role-specific ramp paths.
Temporal builds a developer platform for building scalable applications. The company is rapidly scaling its field organization to meet ambitious goals.
Lead 10+ virtual orientation sessions per week, creating engaging onboarding experiences that prepare caregivers for success.
Assess caregiver competencies through real-time discussions and scenario-based evaluations to ensure hiring standards are met.
Collaborate cross-functionally with Recruiting, Operations, and Compliance teams to maintain accurate candidate records and smooth onboarding.
Honor Technology is a leader in aging care innovation, providing technology and services that empower older adults to live independently. The company's portfolio includes Home Instead, with a global franchise network of over 100,000 Care Pros delivering 50 million hours of personalized care annually.
Lead customers through onboarding, implementation, and go-live phases.
Conduct configuration workshops to understand customer workflows and business needs.
Translate operational requirements into scalable and stable system configurations.
Sport Alliance helps fitness and wellness businesses scale through digital solutions. They are a market-leading company in a dynamic, fast-growing industry with an international team and a diverse and inclusive environment.
Provides timely and accurate information and service to policyholders and agents.
Independently solves problems relating to policies and escalates others as needed.
Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction.
Liberty Mutual strives to create a workplace where everyone feels valued and supported. They foster an inclusive environment with comprehensive benefits, workplace flexibility, and professional development opportunities while valuing hard work and integrity.
Onboard new customers using different communication channels.
Educate customers about Wisetack's benefits for their business.
Communicate merchant needs and feedback to cross-functional partners.
Wisetack builds consumer lending products for service-based businesses. They are a well-funded startup with a healthy company culture, backed by leading VCs and recognized with multiple awards.
Resolve customer issues and provide product support for OnBoard and Govenda platforms through ticketing, email, chat, phone, and virtual meetings.
Troubleshoot software, configuration, and technical issues while prioritizing cases and meeting service level expectations.
Create knowledge articles, identify recurring issues, and partner with internal teams to support customer outcomes.
OnBoard provides board management software that helps boards function at a higher level, serving over 5,000 organizations in 60 countries. The company fosters a culture of togetherness, values diversity, and is backed by JMI Equity.
Address customer questions and concerns on all products and services via phone, email, and chat.
Manage inbound calls, identify customer needs, and provide solutions, while maintaining call control without a script.
Participate in efforts to support customer satisfaction, maintain quality, and adapt to different personality types.
Five Star Solutions is committed to cultivating a professional and diverse workforce by hiring the best people. The company values diversity and is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Be the first point of contact for merchants and partners, handling inquiries related to card payment terminals and POS systems.
Provide phone and written support for card terminals and ATMs, assisting with installations, replacements, and activations.
Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues.
Sutherland is a global leader in digital transformation and customer experience services. We support international brands in delivering outstanding customer experiences through innovative solutions and professional support.
Create and deliver educational materials and training programs to improve customer onboarding and product adoption.
Own customer communication strategy to drive engagement and loyalty using data-driven segmentation and messaging.
Scale customer retention, identify upsell opportunities, and advocate for customer needs with internal teams.
Instrumentl is a profitable, hypergrowth, YC-backed SaaS platform that provides grant management software for nonprofits. They serve over 5,500 organizations, have moved over $1 billion through their platform, and have a strong customer satisfaction score.
Help potential customers navigate the online shopping experience and find suitable health insurance quotes.
Resolve administrative and billing questions with urgency and clarity, turning stressful questions into seamless resolutions.
Use industry-leading support tools and CRMs to document interactions and propose product/process improvements.
SimplyInsured aims to eliminate the fear associated with health insurance for small business owners by making it transparent and accessible. Born in Y-Combinator and backed by top-tier investors like Bessemer Venture Partners , SimplyInsured is disrupting a convoluted industry.
Design and stand up our enablement function from scratch, including onboarding programs and coaching frameworks.
Own product launch readiness for the sales team, translating new features and pricing changes into positioning.
Build and maintain a sales content library that reps actually use, including battlecards and competitive intel.
Instrumentl is a mission-driven startup helping the nonprofit sector drive impact, and they're building the operating system for grant-funded organizations. They are a high-growth, YC-backed startup with almost 6,000 nonprofit customers and a rapidly expanding product surface.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases.
Develop positive customer and cultural relations.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.
As a Product Support Specialist, you will provide customer service for Houzz professionals across the U.S. and Canada.
You will assist with SaaS questions related to software solutions and subscription questions.
You will also assist advertising professionals with subscription questions, marketing advice, and managing ad campaigns.
Houzz is the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. They are a community-centric, innovative tech company that continues to disrupt the home renovation and design industry.
Handle Food and Beverage point-of-sale software (POS) support in hotel and restaurant environments.
Gather user requirements, and install and set up equipment (e.g., servers, workstations, printers).
Ensure the solution meets specifications and functions per customer specific operational workflow.
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Shiji has cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement solutions for over 91,000 hotels worldwide, including the largest chains.
This role supports both company wide onboarding and GTM enablement programs across Sales, SDRs, and Customer Success.
The Enablement Manager will own Runpod’s onboarding and enablement infrastructure across both company wide and go to market functions.
This person will design scalable onboarding experiences for new hires while also building role specific enablement programs, sales playbooks, competitive intelligence systems, and customer success enablement resources.
Runpod is the foundational platform for developers to build and run custom AI systems that scale. With over 500,000 developers worldwide and an annual recurring revenue run rate exceeding $120M, Runpod operates at the intersection of developer velocity and production-scale AI.