Customer Success Coordinator - Scale

Responsibilities:

• Manage a portfolio of small schools across NSW and QLD.
• Own renewals with a clear, fixed pricing structure.
• Identify opportunities for customer expansion and partner with the Account Management team.

Tasks:

• Build and run automated email sequences, renewal journeys, and usage prompts using HubSpot.
• Support tech-driven onboarding for new schools that join your segment.
• Track teacher and student usage and run targeted nudges at key moments.

Teamwork:

• Work closely with the Customer Success team to refine and improve repeatable, scalable service motions.
• Opportunity to be part of a mission-led team that supports thousands of teachers and students each day.
• Collaborate with team to improve effectiveness.