Enterprise Customer Success Manager

The Enterprise Customer Success Manager is responsible for client implementation, adoption, and expansion for major healthcare clients. They will build strong relationships with key stakeholders and ensure delivery against success metrics. The role involves providing actionable insights to optimize product usage and impact. Accountabilities:

• Drive successful implementation for enterprise healthcare clients.
• Build and maintain strong relationships with key stakeholders.
• Manage onboarding for multiple enterprise clients.

Requirements:

• 8+ years of enterprise customer-facing experience within healthcare SaaS.
• Strong project management, analytical, and problem-solving skills.
• Exceptional communication, presentation, and conflict-resolution abilities.