Customer Success Renewal Specialist

As the Customer Success Renewal Specialist, you will be responsible for preparing and delivering high-volume renewals while handling continual customer requests and internal queries. You will need to work directly with customers to negotiate renewals, including pricing and service term discussions. Understanding and aligning customer’s business needs and goals to generate renewal quotes, ensuring that renewals are closed on a timely basis is a must.

Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics. Liaise with customers to ensure POs and order forms are accurately completed and maintain high levels of data quality in our CRM tool through attention to detail and comprehensive updates.

Proactively recognize issues that may impact a renewal and quickly identify resources to help resolve the issue(s). Work with an assigned territory of accounts and/or manage the routing and work allocation across teams using the SFDC Service Cloud case system and perform other duties as assigned.