Senior Operations Manager

Lead fulfillment operations across three teams: Assigning, Publisher Relations, and Outreach who are responsible for delivering client orders, managing publisher partnerships, and onboarding publications. You’ll own operational reporting, improve workflows, and build scalable systems to support growth while maintaining service quality and efficiency. Responsibilities: Lead fulfillment operations across three teams: Assigning, Publisher Relations, and Outreach. Own delivery of operational reports, KPIs, and client-facing dashboards. Improve processes quarterly to drive speed, quality, and efficiency. Lead weekly EOS meetings to align teams and remove blockers. Manage publisher relationships and resolve escalations. Collaborate with Sales, Product, Marketing, and Engineering. Develop team members through coaching and career planning. Oversee incident response, risk management, and special projects.