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About the role:
- You will meet clients on video calls to understand their business and configure the system together in real time.
- You will also work behind the scenes on execution, ensuring the system is configured accurately before the customer logs in.
Requirements:
- At least 1 year of experience in SaaS onboarding, implementation, or technical support.
- Native or near-native English with excellent presentation skills and strong technical aptitude.
Working conditions:
- Remote position requiring availability during US hours (CST/EST time zone).
- Tools include Connecteam, Excel, Monday.com, HubSpot, Zoom, and Notion.
Sd Solutions
Connecteam is a SaaS platform that helps non-technical, frontline businesses manage their workforce in one place. SD Solutions is a staffing company operating globally, and this role involves delivering customer onboarding and configuration support for Connecteam.