Source Job

• Lead customers through onboarding, implementation, and go-live phases.
• Conduct configuration workshops to understand customer workflows and business needs.
• Translate operational requirements into scalable and stable system configurations.

Sport Alliance helps fitness and wellness businesses scale through digital solutions. They are a market-leading company in a dynamic, fast-growing industry with an international team and a diverse and inclusive environment.

• Resolving issues through phone, chat, and email in a fast-paced environment.
• Providing excellent client support by engaging clients and providing clear communications, investigations, and aiding in quick resolution.
• Troubleshooting and performing in-depth investigations to work towards determining the root cause of client/feature issues and deliver solutions.

Absorb Software provides online training solutions to leading organizations around the world. They are a remote-first company with a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity.

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Wing is redefining the future of work for companies worldwide. They aim to be a one-stop shop for companies looking to build world-class teams & place their operations on autopilot.

• Own the end-to-end software implementation process for new clients via phone, email, or virtual meetings.
• Gather requirements, confirm project scope, and develop achievable timelines and goals with clients.
• Provide in-depth LMS training, manage multiple projects, and collaborate cross-departmentally.

Absorb Software is a leading global AI-driven learning platform provider that helps organizations unlock workforce potential through its Strategic Learning Systems approach. Trusted by over 3,300 organizations and 34 million users, the company fosters a supportive, collaborative culture focused on continuous learning and career growth.

• Manage customer onboarding projects from kickoff through activation, coordinating plans, timelines, and milestones.
• Serve as the primary customer contact, maintaining consistent communication and driving project momentum.
• Track onboarding progress, identify risks early, and partner cross-functionally with Sales, Product, and Customer Success.

Boulevard provides a client experience platform for appointment-based self-care businesses, helping them manage salons, spas, medspa, and barbershops. They have a diverse team that values experimentation and equal opportunity, though specific employee count is not mentioned.

• Lead new customers from contract signing through their first major win.
• Provide subject matter expertise on reporting and form configuration, owning post-launch customer engagement workflows.
• Guide customers from platform launch to confident, data-driven decision-making.

Casebook PBC's software empowers community well-being through adaptive, research-based technology for human services. They are dedicated to fostering a multicultural workplace where everyone feels included and valued, with every employee respected and empowered.

• Become a product expert on RentEngine, learning the full scope of features, workflows, and best practices.
• Answer technical questions from customers via live chat and video calls.
• Help build the knowledge base and shape the product direction based on experience and customer feedback.

RentEngine makes renting apartments faster, easier, and cheaper for leasing teams. They launched in 2025 and are growing rapidly with a lean team of 15, shipping new features daily in a high-growth, high-ownership startup environment.

• Provides product and technical support to customers via telephone or email.
• Resolves complex customer questions and issues via escalated tickets.
• Partners with Development to research and perform root cause analysis on potential product bugs/defects.

Follett Software partners with educators to advance a bold vision for education, boosting district performance and student success. The company empowers educators with technology that streamlines processes and manages information and resources to improve their schools and increase student success.

• Manage customer onboarding projects from kickoff through activation, coordinating plans and milestones.
• Serve as the primary customer contact during onboarding, maintaining momentum and accountability.
• Identify risks and blockers, escalate issues, and partner cross-functionally to ensure successful activation.

Boulevard provides the first client experience platform for appointment-based self-care businesses. The company values diversity and experimentation, and has a fully remote team focused on the broader self-care industry including salons and spas.

• Provide timely and professional support through email, chat, phone, and ticketing systems.
• Troubleshoot common product, account, and workflow-related issues for customers and internal users.
• Accurately document customer interactions, troubleshooting steps, and resolutions.

FORM powers mobile workers with technology that improves execution from the frontline. They connect teams in the field with leaders to improve tasks, data collection and communication to deliver success. They pride themselves on offering exceptional support, strategic partnership, and personalized account management.

• Manage a structured onboarding process and own the initial experience for new customers, serving as their primary point of contact.
• Set clear expectations, define success plans, and manage multiple, concurrent implementation projects to ensure they are completed on-time and align with customer goals.
• Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration.

Barti is a venture-backed startup building groundbreaking software to transform the eye care industry. They aim to craft exceptional user experiences so eye care providers can focus more on patient care and less on administrative tasks.

• Lead clients through the entire implementation process.
• Ensure a smooth and efficient onboarding experience.
• Work closely with clients and internal teams to drive successful outcomes.

Rundoo helps businesses streamline their operations. They are a fast-paced startup focused on building lasting customer relationships and growing quickly.

• Serve as the primary point of contact for new customers throughout the onboarding phase, building trust and keeping momentum.
• Manage the execution of each customer's implementation plan, coordinating activities across internal and external teams.
• Proactively flag risks and blockers, and work cross-functionally to resolve them before they impact timelines.

Airship helps the world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They have a no-code, AI-powered platform designed with non-technical, growth-focused teams in mind. Airship has flexible work options and values diversity and inclusion.

• Provide technical support to customers through email, screen sharing, and chat within established SLAs.
• Own and resolve complex technical customer issues, partnering with Technical Support Specialists.
• Problem-solve and troubleshoot in a repeatable manner, documenting in the Support CRM to identify trends.

Vanta helps businesses earn and prove trust by enabling companies to practice better security. They have a talented team and empower companies to improve and prove their security.

• Provide technical support to customers through email, screen sharing, and chat, resolving inquiries within SLAs.
• Master Vanta’s product, learning its ins, outs, work-arounds, and don't-do-thats.
• Explain complex solutions simply, document solutions for scale; problem-solve and troubleshoot, tracking trends in Support CRM.

Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. The company empowers companies to practice better security and prove it with ease. Vanta has a kind and talented team, and welcomes those without prior security experience.

• Contact potential & existing customers through various channels to create a pipeline of leads.
• Engage and build rapport with potential customers and determine the suitability of company products/services to their needs.
• Schedule sales demos and meetings.

Wing is redefining the future of work for companies worldwide. They are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

• Resolve customer issues and provide product support for OnBoard and Govenda platforms through ticketing, email, chat, phone, and virtual meetings.
• Troubleshoot software, configuration, and technical issues while prioritizing cases and meeting service level expectations.
• Create knowledge articles, identify recurring issues, and partner with internal teams to support customer outcomes.

OnBoard provides board management software that helps boards function at a higher level, serving over 5,000 organizations in 60 countries. The company fosters a culture of togetherness, values diversity, and is backed by JMI Equity.

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases.
• Develop positive customer and cultural relations.

Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.

• Lead, coach, and develop a team of Customer Success Advisors and Technical Leads.
• Drive customer adoption, value realization, renewal readiness, and overall account health.
• Serve as the Customer Success product SME for aligned PerfectServe solutions.

PerfectServe provides clinical communication and physician scheduling solutions in the health IT space. They have 400+ employees, 30,000+ customers, and $100 million+ in annual revenue. They foster a collaborative team with decades of experience, striving to delight customers every day.

• Act as a technical trusted advisor for organizations in the SEA region evaluating JumpCloud's platform.
• Provide tailored product demonstrations and uncover customer pain points to align solutions.
• Support sales teams, build partner relationships, and guide prospects through trials and evaluations.

JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company has teams in over 15 countries and fosters a culture of human connection and innovation.