Outbound Scheduler - Healthcare Sales

The Outreach Healthcare Scheduler will serve as the coordinator for appointments between Porter’s clinical staff and patients/health plan members.  The Outreach Healthcare Scheduler is responsible for high volume outbound calls to schedule clinical appointments in the home or a facility. Ideal candidates will have the experience, drive, and compassion to manage multiple calls, cancelations, and last-minute conflicts while keeping the patient/member needs at the forefront of decision-making. Responsibilities include proactively reaching out to members over the phone to schedule telehealth and in-home visits, adding, canceling, or making changes to appointments in the organization's schedule and resolving appointment conflicts. The role also includes managing & updating customer CRM (Salesforce Service Cloud) and boosting member satisfaction.