Director, Upmarket Account Management

Lead the build of the Upmarket Account Management organization, mobilizing a team of managers to drive retention and expansion of Vanta’s existing customer base in the Commercial and Enterprise segments. You will hire and develop a high-performing team focused on customer value and results. Partner with Customer Success, Product, Marketing, and Operations leaders to represent your team and customers, delivering Vanta’s GRC value and executing the upmarket strategy.

Build a team culture of customer value, high performance, and accountability. Design the upmarket AM methodology, define playbooks, and coach the team to achieve KPIs including expansion pipeline generation, expansion win rate, gross retention rate, and net retention rate. Represent Vanta at industry events and customer meetings across the region.

To be successful, you should have 10+ years of customer-facing experience, 5+ years of experience as a manager or leader of post-sales teams at a SaaS company, and 2+ years of experience managing frontline managers. Enthusiasm for helping customers build trusted businesses is important.