Job Description
Culligan Quench is looking for a Field Service Dispatcher with hands-on experience in routing or dispatching for technician installations, service breakdowns, or maintenance work. This role plays a key part in coordinating our technician schedules and ensuring we deliver on our service-level agreements (SLAs). You’ll serve as the bridge between our customers and our field teams—balancing technician availability with customer needs, optimizing routes, and making real-time decisions to keep our service operations running smoothly.
This is an ideal role for someone with dispatch, routing, or logistics coordination experience who enjoys fast-paced problem-solving, clear communication, and keeping both customers and technicians supported and informed.
Responsibilities include coordinate technician dispatching and routing for installations, service calls, and repairs Communicate directly with customers to confirm appointment details and scheduling updates Collaborate daily with Sales, Service, and Supply Chain teams to ensure customer needs are met.
About Quench USA, Inc.
Quench USA, Inc. offers bottle-free filtered water solutions for healthy and environmentally conscious consumers outside the home.