Job Description

The Key Responsibilities are:

  • Administer and support secure-access and zero-trust platforms.
  • Manage authentication rules, SSL inspection, user profiles, and access policies.
  • Troubleshoot connectivity and performance issues, escalating to vendor support as required.

Enhance Voice & Communications Systems:

  • Administer and support enterprise VoIP/UC systems, including setup, maintenance, and troubleshooting.
  • Diagnose SIP/RTP, codec, SBC/NAT, IVR, and call-quality issues.
  • Enhance platform reliability, reporting, QoS, and operational documentation.

Manage Systems Operations & Endpoint Support:

  • Provide Tier-2 escalation support for Windows, macOS, SaaS, and network incidents.
  • Administer collaboration suites, device management tools, and endpoint security solutions.
  • Monitor system health using tools like Zabbix.

About Bold Business

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements.

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