Senior Customer Success Manager (Scale Business)

Saviynt

Benefits

Unlimited PTO

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Portfolio Management:

  • Serve as primary point of contact for 35-38 scaled accounts under $200k ARR post-implementation.
  • Balance 1-to-many programmatic initiatives with targeted 1-to-1 engagements.

Retention & Renewal:

  • Manage the subscription renewal pipeline and maintain close cognizance of customer health.
  • Proactively eliminate barriers to adoption and value.

Sales Collaboration & Account Expansion:

  • Participate with Sales team to provide strong customer-focused sales and launch engagement.
  • Develop deep relationships with customer key personnel to seek upsell and cross-sell opportunities.

Data-Driven Insights & Scaled Enablement:

  • Monitor product utilization trends and provide feedback to cross-functional teams.
  • Deliver education on new features via webinars, automated campaigns, and digital channels.

Saviynt

Saviynt's AI-powered identity platform manages and governs access to applications and data for organizations. It is recognized as a leader in identity security, protecting Fortune 500 companies and government institutions.

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