Job Description
The Client Operations Manager is responsible for increasing client satisfaction and service by reviewing various service delivery metrics and team processes to drive process improvement changes. As a member of the Cielo client services leadership team, they will focus on helping their team and leaders deliver business-changing insights and build and maintain progressive and cutting-edge talent acquisition solutions. Hardwiring, driving best practices, assisting in stabilization, optimization of accounts/key role, drive and understand delivery analytics for efficiency are key to this role. The role focus includes delivery standards and journey mapping activities. This position requires analytical and problem-solving skills with lens to Return on Investment (ROI). It requires the ability to plan and manage multiple initiatives simultaneously, formulate and execute individualized plans for client success concurrently.
About Cielo
Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above.