Job Description
As the Sales Enablement & Operations Manager, you are the operational heartbeat of our phone and B2B sales organization. You’ll optimize how our teams sell, staff, and serve — turning data into action, systems into insights, and automation into efficiency. You’ll own the tech stack (HubSpot, Salesforce, Five9, Calabrio, Balto) and the analytics that drive daily performance across B2C, B2B, and B2B2C channels. Your work ensures that every lead is handled quickly, every rep is equipped to win, and every decision is grounded in data.
You'll serve as the system owner for HubSpot CRM and Five9, ensuring data accuracy, automation, and reporting integrity. You'll connect tools across the stack (HubSpot, Calabrio, GA4, Matomo, RealEd, NetSuite, Shopify) to create a seamless, insight-driven sales engine. You'll oversee Calabrio forecasting, scheduling, and adherence — aligning staffing with campaign demand and service levels. You'll analyze performance by channel (B2C, B2B, B2B2C) and surface insights that shape daily execution. Implement and scale tools like Balto (real-time call guidance) and Trellus (AI-based coaching).
About Colibri Group
Colibri Group is a pioneer of online professional education, introducing some of the first web-based professional education courses in 2001.