Associate Data Analyst

Provides first line of product training and support to clients of Comscore’s syndicated product offerings. Communicates product enhancements and methodology changes to clients. Identifies training opportunities based on client usage and needs. Partners with sales and proactively communicates client updates to respective account leads. Conducts client-driven data investigations by analyzing data in reports and from internal systems under supervision; escalates investigations to internal teams if analysis is inconclusive. Responds to client questions about data and aids client with interpretation of data. Assists sales team when needed. With assistance, provides clients with data interpretation for RFP responses and internal presentations. Trains clients on Comscore POSTTRAK reports, methodologies, tools, and processes. Customizes trainings to suit client needs by considering the client’s business needs, industry, and competitors. Conducts live presentations and demos to provide client support as an assigned syndicated resource. Answers customer support hotline; escalates issues when appropriate; navigates through internal teams easily and involves management when needed. Supports Client Insights team by setting up tags after gaining a basic familiarity with tagging and unified reporting across PC, mobile app. Creates content for trainings and demos ranging from PowerPoint decks and example Excel reports as needed.