Lead Data Analyst

Responsibilities:

• Lead complex analytical investigations into service reliability, subscriber support-seeking behavior, and network performance trends.
• Perform deep-dive analysis across large-scale datasets, including subscriber-level data with daily granularity and very large aggregate tables.
• Apply causal inference and hypothesis-driven analysis to observational data to identify likely drivers of trends, degradations, and performance changes.

Qualifications:

• 7–10+ years of experience in data analysis, advanced analytics, data science, or a related field.
• Expert-level proficiency in SQL, including the ability to write queries on the fly, work with large datasets, and structure efficient, analytically sound logic.
• Strong written and verbal communication skills, including the ability to present complex findings clearly to both technical and non-technical audiences.

Preferred Qualifications:

• Experience working in telecom, cable, broadband, video, DOCSIS, or network operations environments.
• Experience with AWS / Amazon Redshift and cloud-based analytical workflows.