Platform Product Manager, Community Support

Airbnb 🏠✈️🌍

Remote regions

US

Salary range

$177,000–$208,000/year

Benefits

Job Description

Shape the future of how millions of users experience help and support. Airbnb is looking for a visionary Platform Manager to lead the strategy and evolution of its Help Center, ensuring it thrives as a scalable, inclusive, and adaptable solution for all Airbnb users worldwide. This role drives innovation at the intersection of technology, user experience, and global-scale knowledge management. As the Platform Manager, you’ll have the chance to shape this product space, making it seamless and accessible for all Airbnb users, in all languages, cultures, and needs. Whether it’s using smarter AI tools, refining personalized suggestions, or ensuring human support is always available, you’ll build a path to help that feels reliable and effortless for everyone, everywhere.

About Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts.

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