KEY RESPONSIBILITIES:
- Integration Ownership: Manage and collaborate with customers to support complex SIP integrations with CCaaS/CPaaS platforms.
- Advanced Troubleshooting: Investigate and debug call failures via PCAP analysis, SIP traces, and carrier logs to improve reliability.
- Enterprise Support Frontline: Act as the primary technical point of contact for enterprise clients post-onboarding.
YOU MIGHT THRIVE IF:
- Have 5+ years as a Telephony Engineer, VoIP Engineer, or equivalent low-latency networking role.
- Have deep understanding of the SIP Protocol (RFC 3261), RTP (media) debugging voice quality issues with PCAPs and trace tools such as Wireshark/TShark.
- Strong Networking fundamentals.(TCP/IP/TLS, DNS, Firewalls).
Retell AI
Retell AI is using first principles to reimagine the call center with cutting-edge voice AI. They have scaled to $60M ARR with a team of 40 people and are looking for ambitious builders who want to tackle hard technical problems.