Operations & Enablement Lead, Care Coordination

As an Operations and Enablement Lead dedicated to Care Coordination, you will bridge Care Coordination and SonderMind’s broader technology ecosystem. This role combines tooling strategy with hands-on system expertise: assessing workflows, optimizing processes, and configuring backend systems to meet the demands of a high-volume environment. You will own the implementation and daily configuration of Care Coordination tools, ensuring the team can manage referrals, patient conversion, and partner integrations with efficiency and accuracy. You will act as the embedded systems expert for the Care Coordination department, developing a deep understanding of its workflows, tools, and performance drivers. The role includes leading implementation projects for new tools, enhancements, and integrations related to Care Coordination, partnering with technical and vendor teams to align system functionality with Care Coordination workflows.