Billing and AR Operations Manager

Billing and AR Operations Manager role requires a data-driven operator who instinctively uses metrics, trends, and root-cause analysis to diagnose issues. A self-starter with high ownership, comfortable taking messy, ambiguous problems and independently creating structure is needed. Individual should be execution-focused and relentless on follow-through, consistently driving tasks and cross-functional dependencies to completion.

The Billing and AR Operations Manager will stabilize and scale the billing engine by building repeatable workflows for Enterprise billing. They will reduce DSO to industry benchmarks by implementing a structured collections strategy, strengthening cross-functional communication with Sales/CS, and establishing clear escalation paths for overdue accounts.

The position needs exceptional cross-functional communication skills who builds trust across Finance, RevOps, Sales, CS, and Support. They should be values-aligned and embody Scribe’s principles—operates with integrity, transparency, customer empathy, and a commitment to raising the bar as the business scales.