Director of Account Management

Looking for an experienced and strategic Director of Account Management to lead the team responsible for driving customer retention and expansion across our growing base of mid-market and enterprise accounts. This is a foundational leadership role within the Customer Success organization, focused on building the bridge between customer outcomes and revenue growth. You’ll lead and scale a team of Account Managers who own renewals, retention, and expansion.

You’ll set the vision for how Jasper partners with customers to drive measurable value and long-term success. The ideal candidate has built and scaled account management functions before, understands the balance between customer advocacy and commercial rigor, and brings deep experience leading teams that deliver consistent retention and growth performance.