Senior Technical Program Manager

As a Senior Technical Program Manager (TPM) you will be part of the TPM leads team building the strategic direction for our TPM team members to deliver strong alignment between program goals and Mapbox long-term vision. You will ensure the success of our most strategic customer programs by overseeing and leading technical engagements with our Premium Support customers. You will collaborate in defining what success looks like for our customer programs, how we measure it, and how we get there. This role enables you to contribute to improving our customer experience on delivery with a globally distributed system. Within Mapbox, you are sought out by peers and partner teams for your subject matter expertise and knowledge of Mapbox and working with our customers. The TPM will serve as the business liaison between our premier customers’ needs and all cross-functional teams within Mapbox, including our leadership, Product Management, Engineering, Sales/Renewals, Technical Support, and others. We are in the business of finding solutions for customer success using the Mapbox product suite. TPMs are part of the Customer Experience team, which is key in helping our strategic customers achieve their strategic objectives and obtain maximum value from their investment.