Customer Data Operations Analyst

WHAT YOU'LL OWN:

• Own the development and customization of customer-facing reports and dashboards, translating customer requirements into accurate and actionable reporting.
• Use SQL and existing data infrastructure to investigate customer questions, validate reported metrics, and resolve discrepancies.
• Build scalable reporting solutions that can be reused across customers, service lines, and engagement types.

WHAT SUCCESS LOOKS LIKE:

• Customer-facing metrics have clear definitions, sources, methodologies, and owners.
• Customer teams can confidently use data in QBRs and executive conversations.
• Data discrepancies are identified and addressed at their source.

WHAT WE'RE LOOKING FOR:

• 2+ years of experience in Data Analytics, Analytics Engineering, or a related technical data role.
• Advanced SQL skills with demonstrated experience querying and transforming complex datasets.
• Strong understanding of dimensional data modeling, data transformations, and analytics architecture.