Job Description
Shift is the leading AI platform for insurance. Shift combines generative, agentic, and predictive AI to transform underwriting, claims, and fraud and risk - driving operational efficiency, exceptional customer experiences and measurable business impact. Customer Success Managers are key to the company’s future success as they engage our customers to drive adoption and demonstrate ongoing value. This critical function is responsible for onboarding new insurers by engaging executives in the launch of Shift’s solutions, driving ongoing adoption, and managing contract renewals. You will work with the rest of the Shift organisation to uncover new ways to make Shift integrated into the client and to help improve our products. As a Customer Success Manager, you will be responsible for the global relationship, growth, satisfaction, and retention of the regional portfolio of insurers. Working closely with various internal and external teams, you are continually focused on helping Claims departments and/or Anti-Fraud teams with advice and guidance, ensuring our solutions are successfully implemented, and steadily bringing value to Insurers business.
About Shift Technology
Shift is the leading AI platform for insurance, combining generative, agentic, and predictive AI to transform underwriting, claims, and fraud and risk.