Senior Fraud Operations Specialist

Key Responsibilities:

• Investigate and resolve complex fraud cases from engineering, sales, and billing teams, ensuring clear documentation.
• Handle high-stakes escalations, making final data-backed decisions that directly impact business operations.
• Analyze data to spot emerging fraud trends and assess customer risk during onboarding.

Qualifications & Skills:

• 5+ years in fraud prevention or risk management at a tech company, with proficiency in tools like Looker and SQL.
• Solid judgment for high-impact cases and experience reviewing KYC/KYB documentation to flag suspicious activity.
• Knowledge of ATO detection, fraud tools, and case management platforms like Zendesk.

Collaboration & Impact:

• Partner with cross-functional stakeholders to communicate findings and support process improvements.
• Document fraud attempts and trends to enhance reporting and prevention practices.
• Maintain a customer-first approach while managing both internal and external relationships effectively.