Associate Account Manager

This is a client-facing sales role, and requires deep industry expertise, tried sales and account management ability with a particular penchant for closing deals and developing relationships with our current customers and a broad base of industry contacts. The Restaurant Service Manager handles an elite portfolio of restaurants across their assigned territory. They assume responsibility for the restaurant relationship after the sale and installation is completed. They are charged with maintaining a high client retention rate by improving customer happiness and driving deep utilization of OpenTable services. They will engage in face-to-face meetings with decision makers to consultatively deliver business reviews, provide training and education related to using OpenTable software and online marketing exposure. The position will serve as trusted advisor and primary point of contact for critical issue resolution for their respective portfolio. Gathering feedback from restaurants to drive feature and functionality requirements for product upgrades and will assist management in devising account management plans and strategies specific to assigned territory.