Job Description
The NOC Support Administrator will work as part of a NOC team that supplies complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian’s customers as a part of the Global Support practice. Network Operations Center (NOC) support is needed in a 24x7 environment to monitor application performance and system alerts using various monitoring tools. You will respond to incidents and escalate issues according to established protocols.
You will actively participate in customer incidents, by providing data, clear communication and periodic and prompt status updates. You will maintain knowledge of current ITSM Tools, monitoring tools and operational procedures, configure and maintain servers at database and Infrastructure level, and troubleshoot operational problems.
About Pythian
Pythian delivers innovative solutions that meet each client’s data goals and has built strong partnerships with Google Cloud, AWS, Microsoft, Oracle, SAP, and Snowflake.