Job Description
The Technical Account Manager (TAM) role involves the following:
-Being a technical advisor for strategic clients and helping them maximize value from Teramind's solutions.
-Ensuring smooth product adoption and provide expert-level guidance and support.
-Serving as the primary technical point of contact for assigned enterprise customers and providing technical support and advanced-level troubleshooting.
The role also requires these items:
-Build and maintain strong relationships with technical stakeholders and maintain high customer satisfaction while managing operational expectations.
-Guiding customers on best practices in configuration, security, and architecture.
-Identifying trends in support requests to help create long-term solutions.
To succeed in this role, you must:
-Have a strong understanding of B2B SaaS products, IT security, and data platforms.
-Have solid knowledge in cloud computing platforms, including Microsoft Azure and Amazon Web Services (AWS).
-Be able to translate intricate technical details to simple, understandable terms.
About Teramind
Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization.