IT Operations Manager

We’re seeking an experienced IT Operations Manager to lead and scale our global IT support function. You’ll manage a growing team of analysts and contractors across San Francisco, New York, London and other offices. This role is responsible for ensuring a reliable, secure, and delightful technology experience for all employees, from onboarding to ongoing support, across both our company offices and remote setups.

The ideal candidate is a hands-on, people-first manager who can balance operational excellence, strategic planning, and team development as our company scales. You will manage and mentor a global team of IT support analysts and contractors across multiple time zones, own end-user support SLAs, ticketing workflows, and escalation paths.