Operational Process Review & Redesign:
- Assess L1 and L2 IAM workflows including JML, provisioning, authentication, and privileged access operations.
- Develop structured problem statements to define current-state friction and optimized future-state designs.
- Translate findings into phased improvement roadmaps with defined milestones and measurable outcomes.
Business Intelligence & Data Analysis:
- Analyze IAM metrics like volume trends, SLA adherence, backlog drivers, and error patterns to prioritize initiatives.
- Establish baseline KPIs and performance targets tied to efficiency, quality, and operational maturity.
- Create transparency into effort allocation to enable capacity reallocation for IAM functions.
AI & Automation Enablement:
- Identify opportunities for rule-based automation, workflow orchestration, and AI-assisted decision support.
- Design automation solutions leveraging Azure services, APIs, scripting, and ITSM integrations.
- Partner with IAM engineering and platform teams to implement automation, ensuring security and compliance.
NBCUniversal
NBCUniversal is a leading media and entertainment company that creates and distributes world-class content across film, television, streaming, and global theme parks. The company fosters an inclusive culture focused on community impact, attracting and developing a talented workforce to deliver diverse content reflecting our world.