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Reputation Management:
- Respond promptly to online reviews and messages across review sites and social platforms.
- Escalate significant negative reviews to appropriate teams for resolution.
- Identify themes in customer feedback and counsel clients on improvements.
Social Media Management:
- Create and manage monthly content calendars for dealership social media profiles.
- Post engaging, organic content while ensuring posts are timely and align with the brand voice.
- Oversee the design of social media profiles, including Facebook covers, profile pictures, and Twitter profiles.
Client Engagement:
- Communicate with dealership clients weekly to provide updates on activities and strategies.
- Prepare and distribute monthly reports summarizing performance metrics and insights.
- Act as a trusted advisor, anticipating client needs and delivering solutions efficiently.
Lithia & Driveway
Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions. With a mission of "Growth Powered by People," they are propelled by their colleagues and preferred by their customers, making Lithia & Driveway the leading automotive retailer in each of their markets.