Manage relationships with client counterparts, often product and business owners.
Act as the first point of contact for tech development and issue resolution.
Challenge clients with a continuous iteration and deployment approach.
Kraken powers innovative global developments in energy and focuses on creating a smart, sustainable energy system. They are transforming the industry around the world to benefit everyone with their operating system for energy. They are a flat and agile organization.
Own end-to-end client deployment execution from kickoff through go-live and post-launch transition.
Develop and lead integrated Deployment and Change Management plans aligned to client business needs.
Serve as the primary client-facing deployment owner during onboarding, building trusted relationships quickly.
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We combined with GfK in 2023 and operate in 100+ markets, covering more than 90% of the world’s population.
Establish and own reporting on the status and progress of enterprise transformation initiatives.
Drive alignment across delivery, product, technology, and customer success teams.
HealthEdge provides SaaS solutions for healthcare payers. They are committed to workforce diversity and actively encourage all qualified persons to seek employment with them.
Lead large-scale enterprise transformation projects from initiation through successful delivery.
Manage engagement governance, timelines, scope, risks, issues, change management, resourcing, reporting, and program financials.
Execute projects using ServiceNow leading practices and the Now Create methodology in collaboration with customer teams and delivery partners.
ServiceNow is the AI control tower for business reinvention. Their AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. ServiceNow is building an AI-native culture where technology and talent are unstoppable together.
Architect and drive Change Management Strategy for complex enterprise implementations.
Serve as the trusted advisor to C-level and senior leadership.
Lead the entire implementation lifecycle from discovery and design to rollout.
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system. Gong has more than 5,000 companies around the world and is built on ambitious goals, and passionate people.
Architect and ensure delivery of initiatives that drive business outcomes and maximize client success.
Guide the design of scalable program governance, delivery, and measurement approaches.
Represent Gainsight as an executive sponsor in customer forums, influencing decisions and building advocacy.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.
Building trusted relationships with client executives and technology stakeholders.
Serving as the escalation point for client concerns and ensuring effective management.
Defining success criteria and governance for delivering the technical pillar of the program.
Kraken is a technology company focused on creating a smart, sustainable energy system. Our operating system for energy is transforming the industry around the world in a way that benefits everyone. Kraken is certified as a Great Place to Work in France, Germany, Spain, Japan, Australia, and USA and is building a Kraken for everyone.
Lead End-to-End Implementations, drive customer adoption & change management.
Build the implementation function, collaborate cross-functionally with Product, Engineering, and Customer Success.
Ensure successful customer launches and translate customer needs into actionable internal requests.
Multitude Insights builds modern tools for public safety agencies. They are backed by top-tier investors and expanding nationwide, with customers from Boston to Seattle to Orange County.
Lead and manage the end-to-end implementation of mid-market to enterprise sized clients.
Create and maintain project plans, ensuring all tasks are completed within the defined timelines.
Cultivate and maintain strong relationships with key client stakeholders, acting as their primary contact throughout the implementation process.
Garner transforms the healthcare economy by delivering affordable, high-quality care. They partner with employers to redesign healthcare benefits using clear incentives and data-driven insights, and are one of the fastest-growing healthcare technology companies in the country.
Define and execute implementation playbooks that ensure repeatable, high-quality client launches across all clients.
Build a scalable, automation-first implementation model that enables growth without linear headcount increases.
Lead the handoff process between Sales (pre-contract) and Client Services (post-launch), ensuring continuity and alignment with multiple internal teams.
Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients. Founded by Dr. Tom X. Lee, Galileo is a team of leading innovators from healthcare, technology, and human-centered design.
Ultimate ownership of client relationship and project/portfolio level P&L through direct interaction with clients and through the supervision of other client managers.
Increase portfolio revenues (directly managed and through management of others) through new product and service offerings and manage costs, balancing profitability with long term client success.
For higher level commercial & technical issues identify and coordinate the appropriate internal resources (HSE, QC, Technical Services, accounting, etc.) to deliver speedy issue resolution.
EDF power solutions North America provides clean energy solutions throughout the U.S., Canada, and Mexico. They are a market-leading independent power producer and service provider, serving utilities, corporations, industries, communities, institutions, and investors. They foster an innovative and collaborative team environment delivering renewable solutions.
Execute strategic plans and track program performance.
Provide oversight for practice group leads, ensuring timely development of materials.
Maintain relationships with member utilities and facilitate meetings.
EPRI provides thought leadership, industry expertise, and collaborative value to help the electricity sector identify issues, technology gaps, and broader needs that can be addressed through effective research and development programs for the benefit of society. As an equal opportunity employer, we value diversity and inclusion.
Lead and scale Kicksaw’s Healthcare & Life Sciences delivery practice, ensuring projects are delivered on time, within scope, and aligned to client business objectives.
Build trusted relationships with executive stakeholders and serve as a senior advisor for strategic client engagements.
Mentor and develop Engagement Managers, Delivery Leaders, and Consultants to foster a culture of accountability and operational excellence.
Kicksaw transforms the Salesforce consulting industry by putting employees and customers first, helping companies manage implementation processes and create unmatched client relationships. As a leader in the Salesforce ecosystem, the company fosters a collaborative, values-driven culture with a high-performing team.
Lead, mentor, and empower a diverse team of engineers fostering a culture of excellence, accountability, and innovation.
Translate complex technical issues into clear and actionable insights that accelerate client decision-making and support project success.
Leverage strong communication and stakeholder engagement skills to gather necessary input and make informed recommendations even in situations where there is inherent ambiguity.
EPE partners with power and energy clients globally, providing consulting expertise and energy intelligence software solutions for engineering and grid modeling challenges. They are leaders in the renewables space focused on building a modern, secure, and resilient grid.
Architect premium engagement strategy, owning vision, design, and execution of engagement initiatives.
Drive the event blueprint, leading the strategic agenda and delivery for customer immersion experiences.
Unify cross-functional ecosystems, bridging self-starting teams into a cohesive experience for customers.
Hirevue transforms how organizations discover, engage, and hire talent with its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers.
HSO International delivers successful implementations across industries globally. With over 2,800 professionals and a worldwide presence, HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide.
Own executive relationships across a portfolio of strategic enterprise accounts; serve as the single point of accountability for client outcomes, satisfaction, and growth.
Co-develop and execute account strategies that expand Valiantys' footprint across SDLC tooling (Atlassian, GitHub/GitLab), AI-enabled delivery, DevOps, and cloud infrastructure.
Lead solutioning for complex pursuits — partnering internally to scope DevOps, platform engineering, and AI-augmented SDLC engagements.
Valiantys is one of the world’s largest Atlassian partners, helping organizations work better through scalable, people-centered solutions. As an Atlassian Platinum Solution Partner with a global footprint, we support customers across industries.
Lead clients through the entire implementation process.
Ensure a smooth and efficient onboarding experience.
Work closely with clients and internal teams to drive successful outcomes.
Rundoo helps businesses streamline their operations. They are a fast-paced startup focused on building lasting customer relationships and growing quickly.
Serve as the primary day-to-day point of contact for a Fortune 50 client, building trusted relationships and translating feedback into action.
Directly guide operations and marketing teams, diagnosing what's driving or inhibiting recruitment, program completion, user engagement, and job placement.
Identify longer-term opportunities and surface them to engineering, product, and learning design teams, translating learnings into scalable operational processes.
Pathstream's career mobility platform helps companies invest in their employees’ growth –a win-win that increases retention, advances DE&I outcomes, and ultimately builds a highly competitive future-ready workforce from within. We’re a tight-knit, hardworking, mission-driven team of ~60 employees who are passionate about transforming access to economic opportunity at scale.
Define and evolve the Client Success service model for a portfolio-based segment.
Lead, coach, and develop a team of Client Success Managers responsible for a large portfolio of clients.
Partner cross-functionally with Sales, Product, Marketing, Operations, and Finance to improve the end-to-end client experience.
Included Health delivers integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers to provide high-quality care. They are an equal opportunity employer.